Miscellaneous FAQs
What is Autoship?
BoKU Super Food 10 ounce, BoKU Super Food Family Size, and BoKU Super Bars are now available on the auto-ship program. As a BoKU auto-ship customer you can purchase the Boku Super Food 10 ounce bottle for the deeply discounted price of $29.95 per bottle or the BoKU Super Food Family Size for $84.95 a bottle. You can also get a case of BoKU Super Bars for $29.95. Order one at a time, or as many as you like and they will automatically be delivered to you every 30, 45, 60 or 90 days depending on which option you choose.
Auto shipping conserves our time, saving us money too, and we gladly pass on these saving to you.
With our economical auto ship program your entire family can enjoy the incredible benefit of super nutrition each and every day.
Please note that auto ship can be canceled at any time. Simply call or email our office to cancel.
1-877-BOKUFOOD
customerservice@bokusuperfood.com
What is Your Shipping Policy?
| United States Orders | Business Days to Deliver | Comments |
| USPS Flat Rate | * 8 to 12 | APO/FPO, Alaska, Hawaii, US Territories |
| FedEx Home Delivery | * 5 to 7 | Home Delivery |
| FedEx Business Delivery | * 5 to 7 | Business Delivery |
| FedEx Express Saver | * 2 to 3 | Limited Delivery Locations |
All non-continental US orders are shipped via USPS Flat Rate and delivery times vary.
We DO NOT ship to PO boxes.
Orders to APO/FPO, Hawaii, Alaska, and US Territories are limited to 10 pounds maximum.
*Please note that each order is handled with care and unexpected delays may occur. Expected delivery days are in addition to the 1 to 2 days it may take to process your order at our fulfillment center. Most orders are received, entered and processed within 24 hours pending credit card verification. Orders placed over the weekend typically do not ship out until Tuesday morning. FedEx Express Saver & FedEx Business DO NOT deliver on the weekends. Please take this into account for the shipping method you choose.
| International Orders | Business Days to Deliver | Comments |
| USPS Flat Rate | * 6 to 15 | Canada & all other countries |
International Orders are limited to 10 pounds maximum
For international shipments sent via USPS, Boku International, LLC does not charge, nor do we assume responsibility for taxes, duty or brokerage fees or rejection by the customs officials. Please click on link below to be sure your country will accept the package. Any additional fees are to be paid by the customer. If you have not received your package in a timely manner it may be held up in customs in your country. Go to http://pe.usps.com/text/imm/immctry.htm for rules & regulations on international shipping that may effect your order.
Due to occurrences of customer fraud and mail theft, you the customer, agree not to hold Boku International, LLC liable for LOST or MISSING orders we have shipped that are shown as delivered to the address and/or zip code you provided us in your order. We will assist any customer by providing tracking information to law enforcement officials if you choose to file a report for lost or stolen mail. We apologize in advance for these types of scenarios, however we WILL NOT file insurance claims on delivery confirmed items. If insurance is purchased, insurance claims may be filed ONLY for undelivered or damaged packages.
Boku International,LLC ships all orders sent to APO and FPO Boxes via USPS. Depending on product availability and location, orders should arrive at your Military Address within 7-17 business days. Delivery time from the military address to you can vary. Very Important: Your package is only insured to your military address. Boku International, LLC is not liable for packages lost by Military Mail. If an insurance claim needs to be filed, it must be filed 75 days after the shipping date, per USPS regulations. In the event of an insurance claim, no refunds or reshipments will be made until the insurance claim is settled.
To inquire about wholesale orders & expedited delivery options please contact us at 1-877-BOKUFOOD or 1-805-650-2658 (Monday - Friday 9AM to 5PM PST) or email us at mailto:customerservice@bokusuperfood.com
Do you X-Ray your packages?
The USPS and FedEx do not have X-Ray equipment at their sorting facilities and delivery units, however, items passing through USA government portals, like Washington DC are X-Rayed as standard procedure. If you live in a restricted area then your package may be X-Rayed. You will need to contact your local post office or FedEx facility for verification.
What is a Naturopathic Doctor?
A Naturopathic Doctor is a doctor that specializes in a system or method of treating disease that employs no surgery or synthetic drugs but instead uses special diets, herbs, vitamins, massage, etc., to assist in the natural healing process.
To locate a Naturopathic Doctor near you go to: www.naturopathic.org
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